Shipping & Returns

Shipping
Mail normally goes out Saturday around noon.

Returns
Returns accepted on damaged items. PLEASE email me with images of the damages (tolivealie@gmail.com) and the label attached ASAP so I can make an insurance claim. There is a short window to do claim insurance.

Pricing
There is a cost estimator you can see shipping cost before checkout. PLEASE NOTE - shipping cost include Paypal fees and packaging cost (LP mailers plus filler can cost $1 sometimes depending on where it is sourced). I will refund overage in shipping if you ask and if it's a clear overage ($15 plus on overseas shipping) I will normally write you to let you know I can refund you. I am constantly busy and am trying my best to get orders out quickly so I apologize if the estimated shipping is a bit off as Paypal/shipping prices rise.

Rates
USA orders will ship first class on lighter items. We no longer ship media mail as often as we had in the past, as of 2022 we have found that a large quantity of vinyl and tapes get ruined by this rate. We are now shipping mostly priority mail for a 1lb and up and the price of shipping has gone up to reflect that. If you prefer media mail with insurance I can send it that way if you mention it in notes.

Combining Orders
Dealing with more and more preorders as pressing plants take longer, I can not guarantee that I can combine your orders to save shipping. I can try my best but unless you order them together I can't 100% say that I can do this. Alternatively if you want other items that are non-preorders more quickly, then split your order up into two orders.

Patience
TLAL is mainly one person with very occasionally help of others so I appreciate your patience especially during preorders or if on a rare vacation.

This page last updated 4/19/2022

Update 11/8/2022 -
UK VAT Applied In Store Automatically
We have to pay VAT for UK orders with our shipping software so you shouldn't be charged on accepting the order but you will now be charged 20% of your order + shipping from the store.

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