Shipping & Returns

Shipping
Mail normally goes out Saturday around noon.

Damaged Items
Returns or replacements (if avaiable) accepted on damaged items. PLEASE email me with images of the damages (tolivealie@gmail.com) and the label attached ASAP so I can make an insurance claim. There is a short window to do claim insurance. If no proof of damage can be established, no reshipping or refund can be provided - this is not negotiable.

Lost Mail
See above process. When you mail is first sent ou will get a shipping confirmation upon the item going into the mail (it make be one day ahead of time in most cases) but if it takes more than nine days please email so we can submit a claim. We prefer to ship to an alternate address if possible.

General Returns
If you no longer want an item you ordered, the order can be canceled. If it has already shipped the item will need to be returned to us on your dime to recieve a refund minus the shipping that we already paid.

I didn't get a confirmation of my order
We run a free open source store software and there seems to be an issue either with the software or they way folks check out where they may feel like they completed their order but they did not. Please follow all prompts on your order until you get an order confirmation in the store. If paying with Paypal - please make sure to complete the final step to return to the store. If you didn't get a confirmation and you did get a confirmation that you paid from Paypal, please email us to let us know your address and order. If you got no confirmation from either Paypal or the store, please just make your order again and follow all prompts to confirmation.

Pricing
There is a cost estimator you can see shipping cost before checkout. PLEASE NOTE - shipping cost include Paypal fees and packaging cost (LP mailers plus filler can cost $1 sometimes depending on where it is sourced). I will refund overage in shipping if you ask and if it's a clear overage ($15 plus on overseas shipping) I will normally write you to let you know I can refund you. I am constantly busy and am trying my best to get orders out quickly so I apologize if the estimated shipping is a bit off as Paypal/shipping prices rise.

Rates
We ship USPS only and GlobalShip is possible too upon request or if we can save you money. USA orders will ship first class on items lighter than 1lb (which is 0.45kg). We no longer ship media mail as often as we had in the past, as of 2022 we have found that a large quantity of vinyl and tapes get ruined by this rate. We are now shipping mostly priority mail for a 1lb (which is 0.45kg) and up and the price of shipping has gone up to reflect that. If you prefer media mail with insurance I can send it that way if you mention it in notes. International orders ship first class international under 4lbs and priority mail above that weight. Please see USPS Postal Calculator for estimates. A LP usually weighs 1lb 2 ounces (18 ounces or 0.51kg) when packaged, a 7" normally weighs 6 ounces (0.17kg).

Combining Orders
Dealing with more and more preorders as pressing plants take longer, I can not guarantee that I can combine your orders to save shipping. I can try my best but unless you order them together I can't 100% say that I can do this. Alternatively if you want other items that are non-preorders more quickly, then split your order up into two orders.

International Orders
We ship anywhere that it is possible to send US Postal Service mail to.

Availability Of Stock and Preorders
Our releases and titles are normally small-run releases. Preorders can sell through in minutes when they go online. Stock is normally heald for lost or damaged mail and may go up at random times later but please do not ask if items are available, the store normally shows you its availability except in these rare cases. Please follow TLAL's social media for information of when preorders go up - normally Friday or Saturday at noon EST on a release week is normal but that can change. Please note also that entire releases are low run so even if you miss out on a limited colorway, the black vinyl is just as special and may also sell out.

Patience
TLAL is mainly one person with very occasionally help of others so I appreciate your patience especially during preorders or if on a rare vacation.

This page last updated 4/19/2022

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